Product Returns
Notice to Customers for any return items.
 
Integrated Design Ltd (IDL) operates a Return to Manufacture Authorisation (RMA) system.
Any items returned to IDL, be they damaged in transit, warranty returns or ongoing technical support requirements need to have a RMA number and a completed Technical Support Form returned with them. Any items returned to IDL without either of the aforementioned items will not be accepted by Goods In at IDL and will be returned to the customer by normal post.
To obtain an RMA number, please contact IDL or your supplier. To obtain a Technical Support Form please either download Technical Support Form (.PDF or .DOC) from our web page or request one when you ask for a RMA number.
IDL can be contacted by:
  • Telephone +44 1784 245 941
  • Fax +44 1784 240 647
  • Email rma@idl.co.uk
This process is designed to ensure we can provide our customers with the quickest and most efficient service possible.
Notes to help complete the Technical Support Form:
  1. Batch Numbers; Each PCB has a batch number on it. This number is handwritten and normally starts with a B.
    2.
  2. Serial Number; Each individual unit (1 Fastlane pedestal, 1 Rayonet Tower) has a serial number. This is written on a white sticker.
    3.
  3. Firmware; Each unit main CPU has a firmware version number. This is printed on a sticker on the micro controller I.C. The sticker always has the Integrated Design Ltd printed on it. This allows us to know which version you are operating.
    4.
Please complete as much of the form as possible to help us to give you the best service. Thank you for your co-operation.

Integrated Design Ltd, Littleton House, Littleton Road, Ashford, Middlesex, TW15 1UU, UK
Technical Support Form:
Microsoft Word Document (.DOC) Adobe Portable Document (.PDF)